Contact British Gas by calling their freephone account enquiries number 0800 048 0202 to ask how to top up your smart meter or take a gas number boiler reading over the phone.
General Account Enquiries – 0800 048 0202
Call British Gas on their freephone account enquiries telephone number 0800 048 0202 to contact a customer service advisor with questions about the rate of your energy services. For instance, you can use this number to discuss a price increase on your monthly tariff before requesting assistance if you are unable to pay your monthly direct debit. Callers can therefore ask about the process of getting a more cost-effective prepayment gas and electric meter installed before discussing how to top up their utilities when needed. Furthermore customers can use this number to ask about their MyEnergy smart meter reading so that they can track their energy use and enquire about their estimated quarterly bill. Alternatively, both new and existing customers may wish to ask about the cost of a British Gas homecare policy to protect against any issues with your central heating or a faulty boiler. Finally, you may wish to get in touch with British Gas to register a complaint following your dissatisfaction with their price tariff or if you are unhappy with the work and conduct of an engineer who has visited your home.
Gas and Electricity Emergencies – 0800 111 999
You should contact British Gas on their energy emergencies freephone number 0800 111 999 in order to report a crisis or to request engineer to fix a broken boiler under your homeware policy. The British gas representative will also provide emergency assistance if you suspect a carbon monoxide leak in your home. Moreover, you can use this number to request a call out for other types of breakdown assistance such as for a one-off repair regarding your plumbing and drains.
When to Call
The British Gas call centre provides 0800 freephone contact numbers meaning that they are completely free to call from both UK landlines and mobiles phones. You can call the British Gas customer services line during the opening hours of 8am-8pm Monday to Friday, 8am-6pm Saturday whereas the emergencies helpline is open 24 hours a day, 7 days a week.
British Gas Phone Numbers
|British Gas Department||UK Contact Number||Opening hours|
|Account Enquiries||0800 048 0202||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Pay As You Go Enquiries||0800 048 0303||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Moving Home||0800 048 0202||8am-8pm Monday to Friday, 8am-6pm Saturday|
|New Customers||0800 980 6005||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Online Enquiries||0800 072 7511||24 hours a day, 7 days a week|
Write to their Head Office
Customers who would like to send evidence of their energy meter reading or who are unhappy with the quality of your energy services and the conduct of a specific member of staff then you can send a formal letter of complaint to the British Gas Head Office postal address: