BT Contact Number: 0800 800 150

Contact BT by calling their freephone customer service number 0800 800 150 for technical support following a problem with your broadband internet connection or if you would like to make any enquiries about your telephone service.


About BT

BT is a British telecommunications company that provides phone and internet services to customers throughout the United Kingdom. For instance, BT offers total broadband coverage and their infinity internet packages can even connect customers to a mobile phone network during periods of poor reception. Many customers also subscribe to the company’s television packages where they can watch the popular BT Sport channel or even download the mobile app.


BT Broadband Enquiries – 0800 800 150

Call BT on their freephone contact number for broadband enquiries 0800 800 150 for over-the-phone enquiries regarding your home internet connection. For instance, callers can get in touch for technical support if they need to repair a faulty BT hub or if they are unable to connect to their wi-fi box. However, callers can ask how to improve the speed of their internet connection regardless of their broadband package. You may even wish to contact BT to ask how change your wi-fi password if you would like to change it from the one given on your router box. Customers can also upgrade to BT infinity broadband over the phone so that they can enjoy unlimited video streaming as part of their internet connection.


Call Costs and Contact Hours

The BT broadband enquiries helpline uses a freephone 0800 contact number meaning that all calls will always be completely free of charge, whether you are using a UK mobile or landline telephone. Moreover, callers to the BT call centre will be happy to know that they can get in touch 24 hours a day, 7 days a week.


Billing and Accounts Helpline – 0330 123 3311

You can also call BT on their billing and accounts contact number 0330 123 3311 to check your balance or to make a payment over the telephone. Moreover, a representative from the 24-hour support line can provide assistance to customers who have been overcharged for their services or can provide help to callers who are in arrears. You should also get in touch update your BT account details, whether you need amend your method of payment or report a change of billing address.


Key BT Contact Numbers – at a glance

BT Department UK Contact Number Opening Hours
Customer Services 0800 800 150 24 hours a day, 7 days a week
Billing and Accounts 0330 123 3311 24 hours a day, 7 days a week
Broadband Enquiries 0800 800 150 24 hours a day, 7 days a week
Technical Support 0800 800 151 24 hours a day, 7 days a week
Moving Home 0800 100 400 8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays
Cancellations 0800 345 7310 8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays
Complaints 0800 800 150 24 hours a day, 7 days a week


Make a Complaint

You can make a formal letter of complaint if you are happy with the TV, broadband or even telephone service that have been provided by BT or if you would like to report the conduct of a particular member of staff. Therefore customers should send their written complaints to the full postal address of the BT customer correspondence centre as listed below:

BT Customer Correspondence Centre,
Providence Row,
DH98 1BT,
United Kingdom.